Return Policy

Thank you for choosing MamiChic! We strive to provide you with high-quality products and meet your needs as a customer. However, we understand that sometimes you may change your mind or the product may not meet your expectations. Therefore, we have established a return policy to guarantee your satisfaction.

Return Term: You have a period of 30 days from the delivery date to request a return.

Return Conditions

- The product must be in its original state, without having been used and in its original packaging.
- The product must not show signs of damage or misuse.
- Original accessories and manuals must be included.
- It is necessary to present proof of purchase or receipt.

Return Process:

1. Contact us: To start the return process, please contact our customer service team at [contact information].
2. Return Information: Provide the necessary information, such as the order number, the reason for the return and any additional relevant details.
3. Return Authorization: Our customer service team will review your request and provide you with a return authorization, along with additional instructions.
4. Product Shipping: Pack the product securely in its original packaging and send it to the address provided by our customer service team. It is the customer's responsibility to cover the return shipping costs.
5. Inspection and Refund: Once we receive the returned product, our team will carry out an inspection to ensure that it meets the return conditions mentioned above. Once the return is approved, we will process the refund based on the original method of payment used for the purchase. Please note that original shipping costs are non-refundable.


- Personalized or engraved products are not eligible for returns, unless there is an error in the personalization or the product has manufacturing defects.
- Products on sale or clearance may have special return conditions that will be clearly indicated in the product description.

If you receive a defective or damaged product, please contact us immediately so that we can fix the problem and provide you with an appropriate solution.

At MamiChic, we strive to provide you with a positive and satisfying shopping experience. If you have any questions or need more information about our return policy, please do not hesitate to contact our customer service team.

Note: This return policy is applicable only to purchases made in our online store. If you have purchased a MamiChic product through an external distributor, you must follow the return policy of said distributor.